Privacy Policy

Alma Creek Retreat LLC, doing business as Alma Creek (“Alma Creek,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, join our mailing list, purchase Founding Guest Access, make a future reservation, or otherwise interact with Alma Creek.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number, if provided
• Billing information necessary to process a transaction
• Reservation and stay information
• Communications or messages you send to us
• Information submitted through forms on our website

We may also automatically receive limited technical information when you use our website, such as device type, browser type, IP address, referring pages, and general website activity.

2. Payment Information

Payments made through Alma Creek are processed by third-party payment providers, including Stripe.

Alma Creek does not directly store complete credit or debit card numbers. Payment information is processed according to the privacy and security practices of the applicable payment provider.

3. How We Use Your Information

We may use information we collect to:

• Process payments and transactions
• Administer the Founding Guest Access program
• Manage future reservations and guest stays
• Provide customer service and respond to inquiries
• Send payment, booking, and transactional confirmations
• Communicate important information about Alma Creek's opening, reservations, or services
• Send marketing communications when you have chosen to receive them
• Improve our website, services, and guest experience
• Prevent fraud and protect the security of our services
• Comply with applicable legal and regulatory requirements

4. Email Communications

If you join our mailing list or otherwise consent to receive promotional communications, we may send you news, project updates, opening announcements, special offers, and other information about Alma Creek.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Transactional communications related to payments, Founding Guest Access, reservations, refunds, or guest services may still be sent when necessary.

5. How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate Alma Creek, including providers involved in:

• Payment processing
• Website hosting and infrastructure
• Email and customer communications
• Reservation management
• Analytics and website performance
• Fraud prevention and security

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or property of Alma Creek, our guests, or others.

6. Cookies and Similar Technologies

Our website and service providers may use cookies or similar technologies that are necessary for website functionality, security, payment processing, analytics, or performance.

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect the functionality of the website.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, administer transactions and reservations, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may submit a privacy request by contacting us at info@almacreekretreat.com .

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment processors, form providers, hosting providers, or reservation platforms.

Those third parties operate under their own privacy policies and practices. Alma Creek is not responsible for the privacy practices of third-party websites or services.

11. Children's Privacy

Alma Creek is an adult-only hospitality property and our services are not directed to children.

We do not knowingly collect personal information from children through our reservation or Founding Guest programs.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When material changes are made, we will update the effective date displayed at the top of this page.

13. Contact

Questions or requests regarding this Privacy Policy may be directed to: